Runaslava Group OÜ – www.grimbynature.com
Last Updated: [26/07-2025]
1. INTRODUCTION
These Terms of Service (“Terms”) govern your use of www.grimbynature.com (“Site”), operated by Runaslava Group OÜ, Parda tn 6, Kesklinna linnaosa, 10151 Tallinn, Estonia (“we”, “us”, “our”). By accessing or using our Site or purchasing our products, you agree to these Terms. If you do not agree, you may not use the Site.
2. ELIGIBILITY
You must be at least 18 years old to use our Site or purchase our products. By using the Site, you represent and warrant that you meet this eligibility requirement.
3. PRODUCTS AND COMPLIANCE
Our products are functional mushrooms and related goods sold as food supplements. Products are not intended to diagnose, treat, cure, or prevent any disease. Always consult a healthcare professional before use. Statements on our Site are for informational purposes only.
4. ORDERING AND PAYMENT
Orders become binding upon confirmation and full receipt of payment.
Prices are shown in EUR and include VAT unless otherwise stated.
Payment methods are specified at checkout.
We reserve the right to refuse or cancel any order for any reason, including limitations on quantities, inaccuracies, or suspicion of fraud.
5. SHIPPING AND DELIVERY
Orders are fulfilled by our logistics partner in the Czech Republic.
Delivery charges and estimated shipping times are provided at checkout or in your order confirmation. Delivery times are estimates, not guarantees.
Risk of loss and title for products pass to you upon delivery to the shipping carrier.
6. RIGHT OF WITHDRAWAL & RETURNS
You have the right to withdraw from your purchase within 14 days of receiving your order in accordance with EU consumer protection law.
To exercise this right: • Notify us in writing ([email protected]) within 14 days of receipt. • Include your order number, the product(s) to return, and your contact details.
Products must be returned in original, unopened, and unused condition, with all packaging and accessories.
Return shipping costs are borne by the customer unless the product is defective or incorrect.
Once inspected and approved, refunds are processed to the original payment method within 14 days of receiving the return.
Items purchased from third-party retailers must be returned to the retailer.
7. DEFECTIVE OR INCORRECT PRODUCTS
If you receive a defective or incorrect product, contact us immediately. We may require supporting proof (e.g., photos). We will provide a replacement or full refund, including any return shipping costs.
8. LIMITATION OF LIABILITY
Our products and services are provided “as is” and “as available” without any warranty of any kind, whether express or implied.
To the maximum extent permitted by law, Runaslava Group OÜ is not liable for any special, incidental, indirect, consequential, or punitive damages (including loss of profit, data, or business) arising from, relating to, or connected with your use, purchase, or inability to use our products or services, even if we have been advised of the possibility of such damages.
Our maximum liability for any claim shall not exceed the amount paid for the product giving rise to the claim, or EUR 100, whichever is lower.
9. NO MEDICAL ADVICE
All content, including product descriptions and statements on this Site, are for informational purposes only and do not constitute medical advice. Always seek advice from a qualified healthcare provider before using supplements.
10. THIRD-PARTY LINKS & SERVICES
Our Site may contain links to third-party websites not controlled by us. We are not responsible for the content, privacy policies, or practices of any third-party websites.
11. TERMINATION
We reserve the right to terminate or suspend your access to the Site or reject any order at our sole discretion without notice.
12. GOVERNING LAW & DISPUTE RESOLUTION
These Terms are governed by the laws of Estonia. Any disputes arising from or relating to these Terms shall be resolved in competent Estonian courts. Consumers may also use the EU Online Dispute Resolution (ODR) platform.
13. SEVERABILITY
If any provision of these Terms is found invalid or unenforceable, that provision will be interpreted to reflect the parties’ original intent, and the remaining provisions will remain in effect.
14. UPDATES TO TERMS
We may modify or update these Terms at any time. Material changes will be communicated via our Site. Continued use constitutes acceptance of the revised Terms.
15. CONTACT
Questions about these Terms?
Email: [email protected]
Postal address: Runaslava Group OÜ, Parda tn 6, Kesklinna linnaosa, 10151 Tallinn, Estonia